Question 1

Refunds and returns

Accepted Answer

To be eligible for a return your item must be unused and undamaged.
All returning orders are to be communicated via sales@barbarycoastonline.com email.
Fill in the returns form which will be emailed to you. Once complete please email it to us.
Repackage the goods in the original packaging.
Our team will arrange collection at your earliest convenience if you’re based in Gibraltar. For International returns we will provide you with more information.
Refunds
Your refund will automatically be processed once the returned order has been received and inspected. If your refund request is approved we aim to refund you within 7 working days (Monday-Friday, excluding bank holidays) of receiving the return item by way of the original payment method. We will not provide you with a refund after 30 days since your purchase. We will keep you informed about your request via email. Please note for international returns you are responsible for the costs of returning any items.
Exchanges
We will only replace items if it has slipped through our quality control and are damaged or defective. For any other reasons for exchanges please contact us.

Question 2

Payment methods

Accepted Answer

We accept PayPal payments or on delivery cash payments. We will be expanding our payment options in the near future. 
 
You will need to set up a PayPal account to pay with PayPal. It is a very simple, free and fast process. 
 
Why use Paypal?
Avoid entering all your financial information for every purchase you make online. Making it a safer and faster checkout. All you need is your email and password.

Question 3

Complaints or need to speak to us?

Accepted Answer

If you would like to register a complaint or want to speak to us please contact our team who will do everything possible to resolve any issues. Please fill in the form in our Contact page.

Question 4

Your information

Accepted Answer

Please refer to our Privacy Policy which explains how we'll use your information.

Question 5

Delivery

Accepted Answer

We will personally deliver your order, to your chosen address, if you're based in Gibraltar. For Express delivery expect your order within 24 hours. Standard delivery will take 5 working days. 
 
For international deliveries please contact us by filling in the form in our Contact page.

Our Collection

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How can we help you?

Frequently asked questions

Refunds and returns

Payment methods

Complaints or need to speak to us?

Your information

Delivery

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